1. Home
  2. >
  3. Homelessness & Housing
  4. >
  5. Emergency Shelter

Emergency Shelter Services

For emergency shelter, 24 hour Voice or TTY call 519-744-0120

YWCA Kitchener-Waterloo's 60-bed emergency shelter for women (16 and older), transgendered people, and families who are experiencing homelessness is located at 84 Frederick Street in downtown Kitchener. Shelter is provided for single parents of any gender, two parent families and the only local safe shelter for men with children who are experiencing domestic violence.

YWCA Mary's Place

Homelessness is the only criterion for residence.

Families and individuals are asked a series of questions to determine if other options and support may help them to maintain their current housing, or find new housing before emergency shelter is needed.  If no other options are available, the intake process can begin.

The shelter provides an important safety net to ensure that families, women and transgendered persons have immediate access to shelter, food and other basic necessities of life in emergencies, when their personal resources and supports are unable to sustain them in housing. Addressing the complex needs of those experiencing homelessness using an anti-oppression/anti-racist, trauma informed and client centred approach in a non-judgemental supportive environment. Individual and family stability is enchances in a time of crisis by providing basic needs and crisis support. 

Personal and family resiliency is enchanced through problem-solving and decision-making, advocacy, information and referral to appropriate resources in the community. (income,employment or housing) that assist with securing and maintaining permanent housing.

The shelter is wheelchair accessible and has systems as well as supports in place to assist those who are deaf, deafened and hard of hearing and/or have visual challenges.


Contact Emergency Shelter Services
Phone: 519-744-0120
Fax: 519-744-7728

Please note we are unable to process cash or cash equivalent donations (such as gift cards) at this location.

Cash or cash equivalent donations will be gratefully accepted at our 153 Frederick St. office between 8.30 a.m. and 4 p.m.